Refund policy

Foliron — last updated [14/06/2026]

Change-of-mind returns (our 30-day policy)

We offer a 30-day change-of-mind return policy. You have 30 days after receiving your item to request a return.

To be eligible:

• The item must be unused and in the same condition you received it
• It must be in its original packaging with any labels attached
• You must provide your order number or proof of purchase

To start a return, contact us at sales@foliron.com. We'll review your request and, if accepted, provide instructions and the return address. Do not send items back before requesting a return — items returned without an approved request can't be accepted.

For change-of-mind returns, you are responsible for the cost of return shipping, and we recommend using a tracked service as we can't be responsible for items lost in transit back to us. Once we receive and inspect the item and confirm it's in resaleable condition, we'll process your refund.

Your rights under the Australian Consumer Law

This change-of-mind policy is in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of whether an item was purchased on sale, and they apply for a reasonable time after purchase appropriate to the nature of the goods — which may be longer than the 30-day change-of-mind window. Where a return is due to a failure to meet a consumer guarantee, we cover the cost of return shipping.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us at sales@foliron.com as soon as possible if your item is defective, damaged, or not what you ordered. We'll arrange an assessment and put it right with a repair, replacement or refund as required by law. Photos of the issue help us resolve it faster. (Contacting us promptly helps, but does not limit your rights under the Australian Consumer Law.)

Non-returnable items

The following are not eligible for change-of-mind returns:

• Gift cards
• Custom or personalised orders (if applicable)
• Items clearly marked "final sale" or "clearance" at the time of purchase

This exclusion does not affect your rights under the Australian Consumer Law for items that are faulty, not as described, or not fit for purpose.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is approved, place a new order separately.

United Kingdom customers

If your order is shipped to the United Kingdom, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. Items must be returned unused and in their original condition. You are responsible for return shipping costs for a change-of-mind cancellation. This is separate from your rights under the Consumer Rights Act 2015 where goods are faulty or not as described.

European Union customers

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be returned unused, in its original condition and packaging, with proof of purchase.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us at sales@foliron.com.

Contact

Questions about returns? Email sales@foliron.com.