Shipping policy

Shipping Policy — Foliron
Last updated: June 2026

Processing time. Orders are processed within 2–5 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking once your order is dispatched. During peak periods, processing may take longer and we'll communicate any delays.

Shipping rates. Standard shipping is charged at a flat rate calculated at checkout based on your destination. From time to time we may run promotional offers  — which are applied at checkout while the offer is active. Any such offer is subject to its stated terms and may be changed or withdrawn at any time.

Delivery timeframes. Timeframes are estimates only and are not guaranteed. Delays may occur due to customs, carriers, or circumstances outside our control. Combined with processing time, most orders arrive within these windows: Australia 7–15 business days; US, Canada, UK & Europe 7–15 business days; Asia Pacific 7–15 business days; rest of world 14–28 business days.

Tracking. Once dispatched you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update.

Customs, duties & taxes. International orders may be subject to customs duties, taxes and import fees levied by the destination country. These are the customer's responsibility and aren't included in our prices. We're not responsible for customs delays — contact your local customs office if a package is held.

Incorrect addresses. Please ensure your delivery address is correct at ordering. We're not responsible for orders sent to an incorrect address provided by the customer. Notice an error? Email sales@foliron.com immediately and we'll try to correct it before dispatch.

Lost or stolen packages. If tracking shows delivered but you haven't received it: check with neighbours/building management, allow 2 business days, then contact sales@foliron.com and we'll investigate with the carrier.

Your consumer rights. Nothing in this policy limits your rights under the Australian Consumer Law.

Contact. sales@foliron.com